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Nursing Home Abuse Intake

Screen for Elder Neglect Before You Invest

AI-powered intake screens every nursing home abuse inquiry for documented injuries, regulatory violations, and facility history before your team gets involved.

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Most Complaints Don't Make Viable Cases

Family concerns are valid, but not all translate to actionable negligence claims. Here's what PreIntake.ai filters out:

30%
Delayed reporting with no contemporaneous documentation
25%
Hearsay complaints without incident reports
25%
Family reporters with no documented injuries
20%
Subjective dissatisfaction without negligence indicators

See What Your Team Receives

Every inquiry arrives pre-screened with injury documentation, facility history, and a clear recommendation.

QUALIFIED
High Confidence
Margaret Chen (for mother)
Nursing Home Abuse • Submitted 3 hours ago

Screening Summary

Daughter reporting Stage 4 pressure ulcers on mother discovered during hospital transfer. Mother was at Sunrise Manor for 8 months. Multiple incident reports filed over last 6 months documenting falls and skin breakdown. Family has photos showing wound progression. Facility staffing records obtained through state records request show chronic understaffing. CMS survey shows facility cited for infection control and staffing deficiencies in past 2 years. Mother now requires wound care specialist and may need skin grafts.

Stage 4 pressure ulcers Documented incident reports Prior state violations Photo documentation

Recommended Action

Priority follow-up. Strong nursing home neglect case with documented pressure ulcers, pattern of incident reports, state survey deficiencies, and staffing records showing understaffing. Request complete medical records and CMS survey history immediately.

PreIntake AI
Thank you for contacting us about your concerns regarding nursing home care. Can you tell me who is the resident and what is your relationship to them?
Margaret Chen
I'm calling about my mother, Helen Chen. She's 82 and was at Sunrise Manor Nursing Home for about 8 months.
PreIntake AI
What are your primary concerns about the care she received?
Margaret Chen
She was just transferred to the hospital and they found Stage 4 bedsores on her back and hip. The doctors said these take months of neglect to develop. She also lost 20 pounds while she was there.
PreIntake AI
Were there any incident reports filed during her stay at the facility?
Margaret Chen
Yes, we requested her records. There were 6 incident reports over the last 6 months - falls, skin breakdown starting, one time she was found on the floor. We kept complaining but nothing changed.
PreIntake AI
Do you have any documentation or photos of her condition?
Margaret Chen
Yes, we started taking photos 4 months ago when we noticed the skin starting to break down. The hospital also photographed everything. We have a timeline showing how the wounds got worse.
PreIntake AI
Are you aware of any state survey deficiencies or violations against this facility?
Margaret Chen
We looked it up on Medicare.gov. The facility has a 2-star rating and was cited for infection control problems and staffing shortages in their last two inspections. We also got staffing records that show they were regularly short-staffed on night shifts.
NOT A FIT
High Confidence
Robert Williams (for father)
Nursing Home Abuse • Submitted 5 hours ago

Screening Summary

Son complaining that father "isn't getting enough attention" at assisted living facility. Concerns include slow response to call buttons, cold food at mealtimes, and staff members who seem "rude and rushed." No documented physical injuries. No incident reports filed. No falls, pressure ulcers, or weight loss. Father states he is "doing fine" when son asks. Facility has 4-star CMS rating with no recent citations. Complaints appear to be service quality issues rather than actionable negligence.

No documented injuries No incident reports Resident denies mistreatment Facility has clean record

Decline Reason

No documented physical injuries, medical neglect, or abuse. Resident himself denies mistreatment. Concerns relate to service quality and customer satisfaction rather than actionable negligence or abuse under applicable nursing home regulations.

PreIntake AI
Thank you for contacting us. Can you tell me about your concerns regarding the care your family member is receiving?
Robert Williams
My father is at Shady Oaks Assisted Living and I don't think he's getting proper care. The staff seems overworked and rushed.
PreIntake AI
What specific issues have you observed with his care?
Robert Williams
When I visit, sometimes it takes 10-15 minutes for them to respond to the call button. The food is often cold by the time he gets it. And some of the staff members are rude - they barely talk to him.
PreIntake AI
Has your father experienced any physical injuries, falls, weight loss, or pressure sores?
Robert Williams
No, nothing like that. He's physically okay. It's more about the level of attention and care.
PreIntake AI
Have there been any incident reports filed or complaints documented with the facility?
Robert Williams
No, we haven't filed anything formal. We've just mentioned it to the staff.
PreIntake AI
When you ask your father directly about his care, what does he say?
Robert Williams
He says he's fine, but I think he's just being stoic. He doesn't want to complain. But I can tell he's not happy with the service.

Every Inquiry Sorted Instantly

PreIntake.ai evaluates injury documentation, facility history, regulatory violations, and witness availability to route each case appropriately.

Qualified

Documented injuries (pressure ulcers, fractures, malnutrition), incident reports, facility citations, and staffing records indicating systemic neglect.

Example: Stage 4 bedsores, multiple incident reports, facility cited for staffing deficiencies, family has photo documentation.

Needs Review

Medical concerns with some documentation but unclear causation, facility with mixed record, or recently discovered conditions requiring investigation.

Example: Unexplained bruising discovered, single fall incident, facility under new ownership.

Not a Fit

Subjective service complaints without documented injuries, resident denies mistreatment, or facility has strong compliance record.

Example: Family unhappy with staff attitude, no physical injuries, resident says he's fine, 4-star facility.

Nursing Home-Specific Screening

Every screening is calibrated for the unique factors that determine nursing home abuse and neglect case viability.

Regulatory Compliance Analysis

Screens for CMS survey deficiencies, state citations, staffing violations, and prior enforcement actions against the facility.

Injury Documentation Assessment

Evaluates pressure ulcer staging, malnutrition indicators, unexplained injuries, and fall history with medical records review.

Facility History Screening

Reviews CMS star ratings, staffing ratios, ownership history, and patterns of complaints or deficiencies over time.

Get Started in Minutes

1

Configure Your Practice

Select nursing home abuse or elder law as your practice area and customize your screening criteria for injury types, documentation requirements, and facility red flags.

2

Start Receiving Screened Leads

Add PreIntake.ai to your website or use our hosted intake page. Every inquiry is screened for neglect indicators and delivered with facility history flags.

Simple, Transparent Pricing

$99 /month
14-Day Free Trial
Unlimited nursing home abuse screenings
Regulatory compliance analysis
Facility history screening
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Let AI screen for documented injuries, facility violations, and regulatory deficiencies so your team focuses on cases with real negligence evidence.

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