Terms of Service

1. Agreement to Terms

By accessing or using PreIntake.ai ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users of the Service, including law firms ("Clients") and visitors to websites where the PreIntake.ai widget is deployed ("Website Visitors").

2. Description of Service

PreIntake.ai provides an AI-powered legal intake system that:

• Deploys as a chat widget on law firm websites
• Engages potential clients in intake conversations
• Screens and qualifies inquiries based on configured criteria
• Delivers qualified inquiries to law firms via email or CRM integration

The Service is designed to assist with inquiry qualification and is not a substitute for professional legal judgment or attorney-client relationships.

3. Account Registration

To use the Service as a law firm Client, you must:

• Create an account with accurate information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activity under your account

4. Payment Terms

The Service is available for $99 per month with no setup fees.

Payment terms:

• Monthly subscription is billed automatically each month
• All payments are processed securely via Stripe
• Prices are in US dollars and subject to change with notice

5. Cancellation and Refunds

You may cancel your subscription at any time. See our FAQ for cancellation instructions. Upon cancellation:

• Service continues until the end of the current billing period
• No refunds for partial months

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service
• Transmit viruses, malware, or other harmful code
• Use the Service to collect information in violation of privacy laws
• Misrepresent your identity or affiliation
• Resell or redistribute the Service without authorization

7. Intellectual Property

PreIntake.ai retains all rights to:

• The Service platform, including software, algorithms, and interfaces
• Our trademarks, logos, and branding
• Documentation and training materials

You retain ownership of:

• Your firm's branding and content
• Inquiry and client information collected through the Service
• Custom configurations and criteria you provide

8. Data and Privacy

Our handling of data is governed by our Privacy Policy. Key points:

• We do not retain inquiry data—it is passed directly to you
• Account and billing information is stored securely
• We comply with applicable privacy regulations

9. Disclaimer of Warranties

Specifically:

• We do not guarantee that inquiry qualification will be 100% accurate
• The Service is a tool to assist intake, not replace professional judgment
• We do not guarantee uninterrupted or error-free service

10. Limitation of Liability

To the maximum extent permitted by law:

• PreIntake.ai shall not be liable for indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim
• We are not liable for decisions made based on AI-generated inquiry qualifications

11. Indemnification

You agree to indemnify and hold harmless PreIntake.ai from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or third-party rights

12. Modifications to Service

We reserve the right to:

• Modify or discontinue features with reasonable notice
• Update pricing with 30 days notice
• Change these Terms (continued use constitutes acceptance)

13. Termination

We may suspend or terminate your access to the Service:

• For violation of these Terms
• For non-payment
• At our discretion with reasonable notice

Upon termination, your right to use the Service ceases immediately.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Los Angeles County, California.

15. Dispute Resolution

Before initiating any legal action, you agree to first contact us at support@preintake.ai to attempt to resolve the dispute informally.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PreIntake.ai regarding the Service.

18. Contact

Questions about these Terms should be directed to:

Email: support@preintake.ai